Privacy Policy for Tree Root Solutions

Effective Date: Jan 2024
Protecting Your Privacy

At Tree Root Solutions, we are committed to safeguarding the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

In the course of providing arborist services, we may collect:

• Your name
• Phone number
• Email address
• Property address
• Details of tree-related services requested
• Photos or site information (e.g. tree condition, hazards)
• Payment information (if applicable)
• IP address and website usage data (via cookies or analytics)

2. How We Collect Information

We may collect your personal information when you:

• Fill out our online contact or quote form
• Call, email or message us
• Request a site inspection or quote
• Use or browse our website
• Interact with us on social media

3. Why We Collect It

We collect this information to:

• Provide quotes, advice, and arborist services
• Contact you regarding appointments or site visits
• Respond to your enquiries
• Maintain customer records and job history
• Issue invoices and process payments
• Improve our website and customer experience

4. Disclosure of Your Information

We only share your information where necessary, including:

• With contractors, tree climbers, or team members providing services
• With service providers (e.g. invoicing or booking software)
• When required by law or safety regulations

We do not sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your information from unauthorised access, misuse or loss. This includes secure password protection and restricted access to our systems and devices.

Some data may be stored on third-party platforms (e.g. cloud-based apps or website hosting), which may be based overseas, but we ensure they follow acceptable privacy safeguards.

6. Your Rights

You have the right to:

• Request access to your personal information
• Ask us to correct inaccurate details
• Opt out of any marketing communication

To make a request, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies or analytics tools to collect anonymous usage data, which helps us improve website performance. You can disable cookies in your browser settings.

8. External Links

Our website may link to external websites (e.g. suppliers, industry bodies). We are not responsible for the privacy policies of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date at the top.

10. Contact Us

If you have questions or concerns about your personal information or this policy, please contact us:

Tree Root Solutions
Perth, Western Australia
📧 Email: andy@treerootsolutions.com.au
📞 Phone: 0420 456 113